24x7 Customer Support

Our proactive approach means more than damage control. You'll deal with a dedicated Account Manager who understands your business needs, while in-house technicians monitor your system 24/7. We don't just solve a problem—we own it. We have a number of initiatives to provide our customers with the most personal and proactive service possible.

		Account Management Center
		Geckotech's online resource for our clients to connect to their account 24x7. Resources, account information, user guides, training materials, help desk and more is instantly accessible.

		Dedicated Account Management
		We provide each of our clients with an Account Manager (we like to call them Gecko Account Advocates) to take personal responsibility for customer satisfaction, proactive support, and issue resolution

		In-house Help Desk
		We don't believe in outsourcing our customer support. What we do believe in is friendly, responsive and smart customer service. No more waiting on hold while you jump through hoops to talk to a live person!

		Professional Training
		When we install a customer we provide with professional training so that every customer can get the most out of their new VoIP phone system. We also provide ongoing training & tips for real business results using advanced mobility, producitivity, and collaboration tools.

		24x7 Network Monitoring
		Geckotech has in-house technicians and engineers that monitor our network to provide 99.999% uptime and proactive alerts. When was the last time your phone company called you before you knew you had a problem?